Charlotte Mercer

Charlotte Mercer is a Crew Security & Duty-of-Care Analyst at AeroVigil, where she focuses on the risks crew face away from the aircraft. Her work centres on layover security, landside threat exposure and the practical duty-of-care obligations operators hold toward flight and cabin crew. She translates fragmented open-source signals and operational reporting into clear, decision-ready guidance for the teams responsible for keeping crew safe between flights.

British by background, Charlotte has spent her career at the intersection of aviation operations and protective security, with a particular interest in how hotel selection, ground transport and destination conditions shape crew safety. She is a published author on crew welfare and layover risk, and brings a measured, evidence-led approach to assessments — favouring proportionate, actionable recommendations over alarmism.